Frequently Asked Questions

First, you need to know your policy number and the name of the policy holder on your account. Once on the portal website, select "Create New Account". Here you will need to enter your policy number and the policy holder name. Make sure you read and click the consent box to move forward. Click "Create New Account" and enter your email address and select a password. (Make sure this is something you will remember) Click "Sign Up" - and you're done! Now you're ready to submit your first electronic claim.

Please contact our call center at 1-866-597-2424, they will be able to reset or notify you of your account log-in details.

Select "Forgot Password" on the login screen and fill in the email address associated with the account. We will send you a link to this email address that allows you to reset your password.

Please contact our call center at 1-866-597-2424 with your policy number(s) to ensure they are linked together accurately.

To report a lost pet, click here and fill out the form at any time, day or night. Our Pet Protection Specialists are available 24/7/365. Please have your microchip number ready in order to complete the report.

Once you have submitted a lost pet report, you will receive a confirmation email at the email address provided in the report. A Pet Protection Specialist will search our database and run a real-time search of all animals reported found. You will be immediately notified when your pet is located and we'll assist in reuniting you as safely as possible.

As soon as your missing pet is reported found, we will contact you at the primary phone number and/or email address provided on your profile. We will include information on how you can reunite with your pet.

Yes. We need to know you’ve been reunited with your pet, otherwise the report will remain open and you will continue to receive notifications.

Animals that are brought to a shelter, vet clinic or rescue are routinely scanned for a microchip. If your pet is microchipped, the staff will know to contact 24PetWatch®. You will be immediately notified when your pet is located and we'll assist in reuniting you as safely as possible.